AI maturity distribution
- Exploring13 · 31%
- Piloting12 · 29%
- Production8 · 19%
- None5 · 12%
- Core2 · 5%
- Exploring/evaluating1 · 2%
Support Driven · CX Community Pulse · Tier 1
The CX AI Pulse, live from the community.
Aggregate signals from CX leaders and practitioners. Every slice respects N≥5 — small buckets show a dash so no individual response can be re-identified.
Respondents
42
Companies
23
Industries
8
Slice the community
Top 3 CX challenges
- Cross Team8 · 19%
- Training Retention7 · 17%
- Scale No Cost6 · 14%
Prior AI rollouts that stalled or rolled back
31%
13 of 42 respondents reported a prior rollout that stalled or rolled back.
Support tool stack
- Dixa6 · 14%
- Freshdesk5 · 12%
- Front4 · 10%
- Gorgias4 · 10%
- Gladly3 · 7%
- Guru3 · 7%
- Kustomer3 · 7%
- Salesforce Sc3 · 7%
- Hubspot2 · 5%
- Zendesk2 · 5%
- Ai Chatbot1 · 2%
- Assembled1 · 2%
- Confluence1 · 2%
- Intercom1 · 2%
- Kustomer1 · 2%
- Notion1 · 2%
Decision authority
- Me C Level14 · 33%
- Procurement9 · 21%
- Varies7 · 17%
- C Level5 · 12%
- Me5 · 12%
- A C Level executive1 · 2%
Head of CX gap
- Covered18 · 43%
- Discussed11 · 26%
- Hiring10 · 24%
- Fractional1 · 2%
- Yes, actively hiring1 · 2%
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Computed at 2026-05-19 00:52:28 UTC. Insights refresh daily at 03:00 UTC. Big numbers refresh within roughly 60s of new completions.