AI maturity distribution
- Exploring13 · 30%
- Piloting12 · 28%
- Production8 · 19%
- None5 · 12%
- Core2 · 5%
- Exploring/evaluating2 · 5%
- AI maturity1 · 2%
CX Community Pulse, by Namastex + DEX · Tier 1
The CX AI Pulse, live from the community.
Aggregate signals from CX leaders and practitioners. Every slice respects N≥5 — small buckets show a dash so no individual response can be re-identified.
Respondents
43
Companies
23
Industries
9
Slice the community
Top 3 CX challenges
- Cross Team8 · 19%
- Training Retention7 · 16%
- Scale No Cost6 · 14%
Prior AI rollouts that stalled or rolled back
30%
13 of 43 respondents reported a prior rollout that stalled or rolled back.
Support tool stack
- Dixa6 · 14%
- Freshdesk5 · 12%
- Front4 · 9%
- Gorgias4 · 9%
- Gladly3 · 7%
- Guru3 · 7%
- Kustomer3 · 7%
- Salesforce Sc3 · 7%
- Hubspot2 · 5%
- Kustomer2 · 5%
- Zendesk2 · 5%
- Ai Chatbot1 · 2%
- Assembled1 · 2%
- Confluence1 · 2%
- Intercom1 · 2%
- Notion1 · 2%
- Zendesk1 · 2%
Decision authority
- Me C Level14 · 33%
- Procurement9 · 21%
- Varies7 · 16%
- C Level5 · 12%
- Me5 · 12%
- I do (final decision Maker)2 · 5%
- A C Level executive1 · 2%
Head of CX gap
- Covered18 · 42%
- Discussed11 · 26%
- Hiring10 · 23%
- Yes, actively hiring2 · 5%
- Fractional1 · 2%
- No, we're covered1 · 2%
Share your Pulse
Every peer who completes the Core adds 3 sweepstakes entries to your account.
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Computed at 2026-07-19 08:08:16 UTC. Insights refresh daily at 03:00 UTC. Big numbers refresh within roughly 60s of new completions.