Support Driven · CX Community Pulse

The first conversational AI benchmark built for CX community leaders

Receive a personalized report after.

No forms. In ~5 minutes, the AI agent maps:

  • Personalized operational benchmark
  • Signals emerging across top CX teams
  • Real patterns leaders are seeing right now
  • AI-generated readout

Start here

≈ 6 min

≈ 6 minutes · 12 questions in your own words · 1 sweepstakes entry on completion.

Live community signals

What the CX Community is already saying.

See the full dashboard →

Respondents

42

Companies

23

Industries

8

Updated within ~60s of every new Core completion. Every public slice respects N≥5 — small buckets show a dash.

What you get back

A personal read on your operation — not a generic benchmark.

Every Pulse turns your answers into three living views you can revisit. Numbers refresh as the community grows.

01 · Maturity placement

Where you sit on the AI spectrum.

Your stage — exploring, piloting, scaling, embedded, automating — laid against the community distribution. See which stage your peers in your industry and team-size cluster.

Exploring
22%
Piloting
34%
Scaling
24%
Embedded
14%
Automating
6%

← Dot = where your answers land you

02 · Vendor signals

The tools your peers are evaluating.

Anonymized shortlist signals. What CX teams just like yours are buying, replacing, churning out of. Vendor names, not categories.

  • Intercom Fin+12%
  • Decagon+9%
  • Sierra+7%
  • Forethought+5%
  • 12 more in the full report

03 · Scars + wins

What's actually working in real CX teams.

Top challenges, rollouts that stalled, leadership posture. Drawn from open-text answers, clustered into themes, narrated weekly.

Hallucinations + accuracy47 mentions
Agent adoption38 mentions
Cost vs human-CSAT29 mentions
Vendor lock-in14 mentions

Refreshed daily · narrated by KHAL AI

Sweepstakes · Support Driven Chicago Expo

Win a free pass to Chicago Expo.

Every Pulse you finish drops your name in the hat for a full ticket to the Support Driven Chicago Expo (Aug 24–26, 2026). Drawn live on July 26, 2026 with a witnessed seed.

+1

Finish the Core 12.

+N

Extended set adds entries per question.

+3

Each peer you refer who completes Core.

Start to enterFull official rules

Key terms · plain English

  • No purchase necessary. Open to CX practitioners 18+ in the US, Canada (excl. Quebec), UK, and EU.
  • One account per person. Duplicate emails are merged; bots and form-fills are disqualified.
  • Prize: one full Support Driven Chicago Expo pass (ARV $1,495). Travel + lodging not included. Winner contacted by email within 5 business days of drawing.
  • Sponsor: KHAL AI. Administrator: Namastex Labs. Void where prohibited.

Full official rules — including drawing odds, alternate winner procedures, eligibility, and complaint contact — live at /terms/sweepstakes.